MPI’s Training & Tips for Front-Line Staff
Globally, the travel industry is unknowingly (via airlines and hotels) a key conduit for human trafficking, which has been dubbed “modern day slavery” and is defined by the U.S. State Department as the recruitment, transportation, or harboring of people by means of deception or coercion. Victims, often mentally and physically abused, are forced into prostitution, unfair working conditions, or other exploitive
Purpose: Training/educational resources for meeting professionals to share with front line staff who will be at hotels, conventions, and airports. This would entail educating front-line staff and providing examples of how to identify victims. These event staff are the first interaction with event attendees and guests, and have the biggest opportunity to report any suspicious activity. These include:
- Front Desk Staff and Room Attendants in Hotels
- Flight Attendants and Customer Service Agents at Airports
- Registration Desk Staff at Event Venues
Read full guide here.